(updated 17 October 2020)
We are still open for essential eye care during this 4 week period of stricter Covid restrictions. If you are having problems, please email or phone, or if necessary leave a message, and we will get back to you.
We have implemented a number of changes. We would ask you to be patient as these changes are in place to protect both you and the staff.
Entry strictly by appointment only
Because of social distancing, we are limiting the number of people in the practice at any one time. If you need to see us, you will need to phone and make an appointment first – not just for sight tests but also for spectacle repairs, collections and adjustments. Please come alone, or if you need to be accompanied bring just one other person from your household.
Prioritising eye tests
During this 4-week period of stricter restrictions we will not be sending out routine reminders for eye tests, but if you are having a problem please contact us by e-mail or phone. You can leave a message out of hours and we will get back to you.
We will be prioritising patients according to need – those who are having symptoms which require urgent care, those with eye conditions like glaucoma, cataracts and macular degeneration and those with sight threatening health conditions like diabetes. To minimise the time in the confined space of the test room, the optometrist may phone you before your eye test to discuss any problems you are having with your eyes.
The interval between appointments is now longer to allow time for cleaning and disinfecting equipment, frames, furniture and counter tops between patients.
Contact lenses can be ordered by phone or by e-mail. To save you coming to the practice we can arrange delivery direct to your home.
If you are coming into the practice, please bring a face mask. If you don’t have one, we can provide one. We will also check your temperature and ask that you to use the hand gel provided. All the staff will be wearing the recommended PPE – such as aprons, gloves, masks and visors.
We look forward to seeing you and we thank you for your patience and understanding during this difficult time.