We’re open again! – but doing things differently
(updated 1 July 2020)
During this first phase of re-opening we have implemented a number of changes. We would ask you to be patient as these changes are in place to protect both you and the staff.
Entry strictly by appointment only
Because of social distancing, we are limiting the number of people in the practice at any one time. If you need to see us, you will need to phone and make an appointment first – not just for sight tests but also for spectacle repairs, collections and adjustments. Please come alone, or if you need to be accompanied bring just one other person from your household.
Prioritising eye tests
At present we are not seeing anyone for routine eye care. We are prioritising patients according to need – those who are having problems, those with eye conditions like glaucoma, cataracts and macular degeneration and those with sight threatening health conditions like diabetes. To minimise the time in the confined space of the test room, the optometrist will phone you before your eye test to discuss any problems you are having with your eyes.
The interval between appointments is now longer to allow time for cleaning and disinfecting equipment, frames, furniture and counter tops between patients.
Contact lenses can be ordered by phone or by e-mail. To save you coming to the practice we can arrange delivery direct to your home.
If you are coming into the practice, we would like you to wear a face mask. If you don’t have one, we can provide one. We will also check your temperature and ask that you to use the hand gel provided. All the staff will be wearing the recommended PPE – such as aprons, gloves, masks and visors.
We are looking forward to welcoming you back and we thank you for your patience and understanding during this difficult time.